Privacy Policy

Who We Are

Koreanshop is a multi-vendor eCommerce marketplace for Korean, domestic and approved international products.

Our website address is https://bestarenaanimation.in/. This policy explains how we collect, use and protect customer, vendor and visitor information.

Information We Collect

We may collect your name, email address, phone number, billing and shipping address, order details, payment status, account details and support messages.

For vendors, we may collect store details, business contact information, product data, order fulfilment information and documents required for marketplace approval.

Technical information such as IP address, browser type, device information and cookies may be collected to improve security, analytics and site performance.

How We Use Your Data

We use your information to process orders, confirm payments, arrange shipping, provide invoices, manage returns/refunds and respond to support requests.

We may use account and order information to prevent fraud, improve customer experience, maintain website security and comply with legal requirements.

Payments & Checkout

Payments are processed through approved payment providers. Koreanshop does not store full card, UPI or banking credentials on the website.

Payment providers may collect and process payment-related information according to their own privacy and security policies.

Shipping, Vendors & Delivery Partners

Order and shipping information may be shared with vendors, courier companies and logistics partners only as required to fulfil your order.

International shipments may require customs, KYC or import-related information as requested by courier partners or authorities.

Cookies

We use cookies to keep you logged in, remember cart/session data, improve site performance and understand how visitors use the website.

You can disable cookies in your browser settings, but some shopping, cart or login features may not work correctly.

Comments, Reviews & Uploaded Media

When customers submit reviews, comments or support messages, we collect the information shown in the form along with technical data used for spam and security checks.

If you upload images or documents, please avoid sharing unnecessary personal information. Uploaded files may be used only for the related order, support or verification purpose.

How Long We Retain Data

We retain order, account, invoice and support records for as long as needed for business, legal, tax, fraud prevention and customer service purposes.

Users may request deletion of eligible personal information, but certain records may need to be retained where required by law or platform security.

Your Rights

You may request access to personal information we hold about you, ask for corrections, or request deletion where applicable.

For account, order or privacy-related requests, please contact us with your registered email address and relevant order details.

Security

We take reasonable steps to protect customer and vendor information from unauthorized access, misuse or loss.

No online platform can guarantee complete security, so customers should also keep login credentials private and use secure devices.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements or marketplace operations.

Continued use of Koreanshop after updates means you accept the revised policy.